We come across plenty of mistakes by ACC – after all the staff are only human, but this one takes the cake. Not only the cake – they took the whole bakery!!
Imagine you come into work and find your bank account short by over $72k – overnight, your funds to pay other bills has gone, in one go, with no notice by a government department you’re already having a dispute with over the same thing. All of this whilst the account is meant to be on hold. What do you do?
Probably the same thing our customer did – call someone for help. We’re not talking about the Bat signal, Ghostbusters or sending out an SOS – they called us. Why? Because they hoped we could fix it and guess what?
We did!
Step 1. Get told about an issue
Step 2. Get on the phone to ACC and ask them to stop everything until the issue is sorted
Step 3. Notify the ACC boss (yes – he’s on speed dial)
Step 4. Get the customers money back
Step 5. Sort out any other issues and have a happy customer
Step 6. Cuppa tea time
Timeframe from start to completion- 1 week.
Every now and then, ACC astonishes us with their antics and we’ve seen just about everything they have. In this case, they’ve said it was a systems issue. We don’t accept system issues as an excuse to take money without permission, so we filed an Official Information Act request (OIA).
ACC are obliged to answer the questions in the OIA and tell us how many others are affected by this, why it happened, how it happened, and what they’re going to do to stop it.
If this happens to you, let us know so we can help.
Maybe we need something like the Bat signal…… cue music…
